Refund Policy

At SuprContent, we strive to ensure that all transactions on our platform are transparent, secure, and satisfactory for buyers and sellers. Our refund policy is designed to provide clarity and protection to our users if an issue arises during the content acquisition process.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Content Not as Described: If the video content or rights purchased do not match the description provided on our platform.
• Technical Issues: If technical problems with the content delivery cannot be resolved within a reasonable timeframe.
• Unauthorized Transactions: If a payment was processed without the user’s authorization or due to a platform error.

Refund Request Process

• Submit a Request: If you believe you are eligible for a refund, please contact us at [email protected] within 14 days of purchasing. Include your order details, a description of the issue, and any supporting documentation.
• Review Process: Once your request is submitted, our team will review your case and may contact you for further information. This process typically takes up to 7 business days.
• Resolution: After the review, we will either approve or deny the refund request. The refund will be processed using the original payment method within 10 business days if approved.

Non-Refundable Cases

The following situations are not eligible for refunds:

• Change of Mind: Refunds will not be provided if you decide not to use the content after purchase.
• Content Already Used or Distributed: If the purchased content has been used, broadcasted, or distributed, refunds cannot be granted.
• Custom Content Deals: Transactions involving customized content deals or exclusive rights are final and non-refundable unless otherwise agreed upon in writing.
• Expired Requests: Refund requests made after 14 days from the purchase date are not eligible.

Dispute Resolution

In disputes between buyers and sellers, SuprContent encourages both parties to attempt a resolution through mutual negotiation on the platform. If further assistance is required, our support team will mediate to reach a fair solution.

Contact Us

If you have any questions regarding our refund policy or need assistance with a transaction, please contact our customer support team at [email protected]. We are here to help ensure all users smooth and satisfactory experience.

SuprContent reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and users are encouraged to review the policy regularly. All refunds are subject to our Terms of Use.

Thank you for choosing SuprContent!